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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ameena Saleem

September 22, 2023

5  out of  5 rating by Ameena Saleem
"He was amazing!! Answered all questvery well and was very satisified w his service!! Appreciate it!"

Hilda Burke

August 26, 2023

5  out of  5 rating by Hilda Burke
"Samantha was very kind and helpful!"


August 25, 2023

5  out of  5 rating by Sean
"Samantha was great with getting my quote to me and taking care of everything in a timely and orderly fashion!"

Anton F

August 9, 2023

5  out of  5 rating by Anton F
"I wish all customer service be like Samantha, best service ever."

Kiki Kouris

July 6, 2023

5  out of  5 rating by Kiki Kouris
"Samantha from Eric's office is absolutely wonderful to work with. She is great at communicating, following up, and getting the best rate for your policies. She made my recent home purchase experience go so smoothly thanks to the insurance needed to clear the closing!! Thank you Samantha!! :)"

Ryan Aydelott

May 30, 2023

1  out of  5 rating by Ryan Aydelott
"The one value that insurance agents bring to the table is helping you out when things go south, putting you in touch with people that can solve the problem. After spending over $10,000 with his office on insurance, they provided zero assistance. Quite honestly I’ve had better support on problems from complete strangers. This office is nothing but overpriced order taking, adding $0 additional value."

Julianne Desautels

May 25, 2023

5  out of  5 rating by Julianne Desautels
"A great team that works together so well to meet the needs of their clients. Efficient. Knowledgeable. Professional and personable!"

Juan Pablo Abreo Carvajal

May 19, 2023

5  out of  5 rating by Juan Pablo Abreo Carvajal
"(Translated by Google) In the process of acquiring an insurance policy for my car, Mónica Lozano is the best person to advise and provide the necessary help, in order to find the best option. She is the best agent they can choose. 100% recommended. (Original) En el proceso de adquirir una póliza de seguro para mi carro, Mónica Lozano es la persona más adecuada para asesorar y brindar la ayuda necesaria, con tal de encontrar la mejor opción. Es la mejor agente que pueden escoger. 100% recomendada."

Daniel Fricano

April 20, 2023

5  out of  5 rating by Daniel Fricano
"Addie was great!"

John D'Andrea

April 3, 2023

5  out of  5 rating by John D'Andrea
"Always very professional. I love working with Addie and the rest of the Eric Esch team. They always figure out a solution to any problem that may arise."

Kevin Clark

March 27, 2023

5  out of  5 rating by Kevin Clark
"I love their customer service and Addie Shiflett made sure I had everything right that’s what I needed thanks Addie for being a Big help if I could give you 10 stars I would"

Allan Brachman

March 16, 2023

5  out of  5 rating by Allan Brachman
"The personnel at Eric Esch statefarm are always helpful and courteous. If they don't know answer they take the time to get it."

Xholiwe Mkandawire

March 16, 2023

5  out of  5 rating by Xholiwe Mkandawire
"I had such a great experience working with Samantha! She helped set up my policy and was so quick to address my concerns. She is extremely professional, patient and has excellent customer service."

Lauren K.

March 15, 2023

5  out of  5 rating by Lauren K.
"Eric Esch is super helpful! Helped me save on my home and auto insurance. Thanks again"

John Hopkins

March 3, 2023

5  out of  5 rating by John Hopkins
"We have been State Farm customers for 50 years. They are not the least expensive, but we would never think of changing. The reason: agents/office assistants like Addie Shiftlett. She is wonderful. Anytime I have a question or need assistance, she is there for us! That's what make the company great: employees like Addie."

Herbert Caplan

January 6, 2023

5  out of  5 rating by Herbert Caplan
"Addie was extremely helpful and timely with the answers to my questions ."

Latoya E

November 9, 2022

5  out of  5 rating by Latoya E
"Very informative and thorough"

apoorv shrawat

May 10, 2022

5  out of  5 rating by apoorv shrawat
"I called Eric Esh office for a notice sent by Secretary of State, IL stating that the title would be suspended. I actually talked to the owner( Eric Esh) and he solved all the major issues for me in just 30 minutes. That was a major issue and he solved my problem. I would highly recommend Statefarm ( Eric Esh) for anybody buying a new car in entire northshore area."

Zachary Freeman

May 2, 2022

5  out of  5 rating by Zachary Freeman
"Eric and his team are excellent to work with and their customer service is second to none. I have a wide range of policies (home, life, rental, auto) and Eric has always provided me great service and communication throughout. If you are looking for insurance I would highly recommend Eric and his team!"

jairo rodriguez

March 10, 2022

5  out of  5 rating by jairo rodriguez
"Jill Hoffman is one of state farms best agents."

Jodie -

March 8, 2022

5  out of  5 rating by Jodie -
"Jill was fantastic. Got me the information I needed in less than 5 minutes and so nice. THANK YOU!!!!"

Marilyn Gable

February 11, 2022

5  out of  5 rating by Marilyn Gable
"Michelle gave excellent customer service. She was very professional, caring and through. She is very deserving of a raise or bonus."

Karen Booker

February 9, 2022

5  out of  5 rating by Karen Booker
"So grateful for Jill's support! We started seeing water flow down the walls out my sister's old bedroom at my mom's house. The walls were suddenly yellow and bubbled. We unsuccessfully tried to reach out to roofers who either didn't return calls, or didn't show up at all. I decided that we should call her insurance agent to see if filing a claim was the appropriate next step. I got her insurance agent, Eric Esch's number from my mom, who swears by his communication and service. She asked me to handle things. Eric wasn't in, so I had the chance to speak with Jill Hoffman, his coworker. Talking to Jill was exactly what I needed, because I thought we were meant to file a claim for insurance to handle the roof and wall damage. I clearly had no idea what I was talking about, as Jill explained the steps to take before filing a claim. It turns out that just by filing a claim, even if it is not approved, insurance can raise your rate. I had no idea. I imagine most people don't know that. She helped me with my action plan. I asked Jill for some recommendations. The first company I called was busy for about 3 weeks, but because Jill refered me, they would come out in the next 2 days. Some kind of sorcery!! I'm so happy that I happened to "bump" into you this way! I will recommend you first to my friends and clients needing insurance. My mom was right about your office!"

Hazel Stash

February 8, 2022

5  out of  5 rating by Hazel Stash
"I want to give a big 5 starts to Jill Hoffman. She is by far one of THE best Office Managers I have met. She assisted me with my car insurance. Her customer service was on point! I had so many questions and she took her time to answer them! I even asked her if she could be my agent and that’s when I found out she was the Office Manager. Lol She definitely manages the office AND some very well!!!! Thank you so much Jill!"

Viviani Alves soares

January 12, 2022

5  out of  5 rating by Viviani Alves soares
"Zac and Eric at State Farm was super easy. They helped me get exactly what I needed. I extrememely recommend."